Each BLACKBIRD AND THE SNOW jewelry piece is custom made, by hand. We stand behind the quality and material of our work.
'Immediate Shipment' pieces can be returned within ten days for a full refund or exchange. The piece must be returned in pristine condition with it's original packaging.
'Custom Order' pieces are custom made to order and therefore non-refundable. If your piece does not arrive in perfect condition, you are entitled to a 30 day right to return for a repair or replacement of the same design.
Please email bird@blackbirdandthesnow for an 'RA' number before shipping any merchandise. Any items returned without an RA number will not be accepted.
Your piece should be returned, unused, in it's original presentation box, and in suitably secure packing. We recommend that you insure your postage as we are unable to process a repair/replacement until we receive the returned goods clearly marked with the authorized RA number.
Please note: Blackbird and the Snow uses only natural stones and precious metals in our jewelry. As with all elements of the natural world, subtle variations exist between stones. Pictures on the website and physical samples are an example and not an exact replica of the pieces that we custom create. We do not accept returns for natural color and textural variations that occur within stones and which may differ slightly from samples and website photographs.
All BLACKBIRD AND THE SNOW designs are the intellectual property of Marie-Juliette Bird.